Pro
$98/mo
- 3 AI assistants
- 3 team seats
- 5,000 credits / month
- 1,000 knowledge sources
- Your logo and branding
- Live inbox and human handoff
- Website, phone, and knowledge
- Bring your own AI keys
Overview
InsertChat functions as an AI-powered front desk designed to streamline customer communications for small businesses. It integrates an AI receptionist that answers phone calls, alongside an AI assistant capable of responding to inquiries via website chat, SMS, email, and WhatsApp. This assistant leverages the business's provided knowledge base to deliver accurate and consistent responses.
The platform centralizes all customer interactions into a single shared inbox, allowing teams to view conversation history, customer details, and pending actions. Key functionalities include lead capture, appointment booking, rescheduling, and cancellation, all managed by the AI. When a conversation requires human intervention, the system facilitates a seamless handoff to a team member, providing full customer context. Businesses can introduce their specific services, FAQs, and preferred tone, and connect various channels like Google Calendar, Gmail, Outlook, HubSpot, Shopify, and Stripe to enable automated actions and maintain synchronized data.
Key features
- AI receptionist for phone calls
- Multi-channel customer support (chat, SMS, email, WhatsApp)
- Shared inbox for all communications
- Automated scheduling and appointment management
- Lead capture and customer context tracking
- Integration with calendars, email, and CRM systems
- Customizable business knowledge base and tone
Who uses it
Small businesses across various industries including home services, real estate, beauty & wellness, healthcare, professional services, e-commerce, agencies, auto repair, restaurants, couriers, event rentals, and pet services.
Pros
- Consolidates customer communications across five channels into one shared inbox.
- Automates appointment scheduling, lead capture, and customer inquiries.
- Provides seamless handoff to human agents with full customer context.
- Integrates with popular business tools like Google Calendar, Gmail, Outlook, HubSpot, and Shopify.
- Customizable AI assistant identity, tone, and knowledge base.
Cons
- Requires a credit card for the 7-day free trial.
- Number porting for existing business phone numbers is not offered.
- No explicit mention of a dedicated mobile application for managing the front desk.
- Pricing plans are credit-based, with potential additional costs for high usage.
Our take
InsertChat offers a comprehensive AI front desk solution that centralizes customer interactions and automates routine tasks, aiming to free up business owners and staff. Its multi-channel support and integration capabilities make it a practical tool for managing customer service efficiently.
Pricing plans
Growth
$198/mo
- 20 AI assistants
- 5 team seats
- 10,000 credits / month
- 5,000 knowledge sources
- More assistants and sources
- More room for your team
- Connected apps and actions
- Branding and domain options
Scale
$498/mo
- 50 AI assistants
- 10 team seats
- 25,000 credits / month
- 25,000 knowledge sources
- Conversation analytics
- Analysis reports
- Priority support
- Up to 50 MB file uploads
Enterprise
Starting at $998/mo
- 100 AI assistants
- 25 team seats
- 50,000 credits / month
- 50,000 knowledge sources
- Dedicated support agent
- Larger source and usage limits
- Analytics and reports
- Talk through your rollout
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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