Resolution-based
from $0.19/ resolved ticket
- Pay only for tickets AI resolves
- Unsolved tickets cost nothing
- The fee per resolution drops as volume rises
Overview
CoSupport AI is an advanced AI customer service platform designed to streamline support operations by learning from a company's knowledge base and historical tickets. It autonomously resolves a significant portion of repetitive customer inquiries end-to-end and prepares ready-to-send drafts for more complex issues requiring human intervention.
How CoSupport AI Works
The platform operates through two main products:
- CoSupport AI Agent: This agent autonomously resolves repetitive Tier 1 tickets, understanding customer intent and executing actions via an agentic API. It escalates out-of-scope issues with full context, aiming to handle up to 90% of routine requests.
- CoSupport AI Assistant: This tool provides agent assistance for tickets needing human judgment, offering ready-to-send drafts, summaries, suggested resolutions, and translations. Human agents review and send these replies.
Both products detect and respond in the customer's language across 40+ languages. The AI can also understand and process information from attached images, videos, and documents, eliminating the need for human intervention on such tickets. It integrates seamlessly with existing helpdesk systems like Zendesk, Freshdesk, Zoho Desk, Shopify, Hubspot, Salesforce, and more, or can function as a standalone widget.
Key Use Cases
CoSupport AI is particularly effective for automating high-volume Tier 1 inquiries, including:
- Billing and refund queries
- Account access issues (logins, resets)
- Order status and delivery tracking
- Subscription changes (upgrades, downgrades, cancellations)
- Product how-to questions
- Routine troubleshooting
The platform utilizes a USPTO-patented generative AI architecture (US11823031B1) to prevent hallucinations and ensure 99% response accuracy by validating drafts against source data.
Key features
- Automates repetitive Tier 1 customer tickets
- Drafts replies and provides summaries for human agents
- Learns from knowledge base and historical tickets
- Supports over 40 languages for multilingual support
- Understands images, videos, and documents in tickets
- Integrates with major helpdesk systems (Zendesk, Freshdesk, Zoho)
- Patented AI architecture ensures 99% response accuracy
- Offers dedicated server per client for enhanced security
Who uses it
Teams carrying repetitive Tier 1 volume, including those in SaaS and technology, e-commerce and marketplaces, consumer apps, BPO, financial services, and education.
Pros
- Guaranteed 60% AI ticket resolution rate by day 60 or a full refund.
- Achieves high AI resolution rates (up to 85%) and significantly faster response times.
- Reduces support costs by automating a large volume of Tier 1 inquiries.
- Supports 40+ languages and can process images, videos, and documents.
- Integrates with popular helpdesk systems with no-code setup.
- Patented AI architecture ensures 99% response accuracy and prevents hallucinations.
Cons
- Requires an existing knowledge base and historical tickets for optimal training and performance.
- Primarily focuses on automating repetitive Tier 1 tickets, with complex issues still requiring human agents.
- Pricing is usage-based, which may fluctuate with ticket volume.
- While a free pilot is offered, a permanent free tier is not explicitly available.
Our take
CoSupport AI provides a practical solution for automating customer service by efficiently handling routine inquiries and augmenting human agent capabilities. Its robust integration options and performance guarantee make it a valuable tool for businesses seeking to optimize their support operations and reduce costs.
Pricing plans
Server-based
from $99/ mo
- Unlimited AI responses
- Flat monthly fee priced to your ticket volume
- Best for high, steady volume
Response-based
from $0.04/ response
- Pay per AI-generated reply
- The fee per reply drops as volume rises
- Start small, scale when the numbers prove it
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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