AutoChat is a specialized WhatsApp automation platform designed to help Indian businesses streamline their customer interactions, lead management, and support operations. It provides a unified workspace that connects customer messages, automated flows, team ownership, and subsequent actions, moving beyond fragmented WhatsApp replies.
Core Functionality
The platform focuses on the daily commercial realities of Indian businesses, including WhatsApp-heavy leads, fast follow-up expectations, shared team ownership, and multilingual support. Key features include a team inbox and CRM for assigning chats, adding notes, and maintaining customer history. It supports coexistence-first automation, allowing businesses to integrate automation while preserving existing chats, contacts, and WhatsApp call continuity.
Key Features and Use Cases
- Team Inbox and CRM: Assign chats, add notes, and manage customer history in one place, facilitating seamless bot-to-human handoffs.
- Broadcasts and Templates: Prepare and send approved message campaigns to segmented contacts, routing replies to the appropriate team members.
- WhatsApp Commerce: Manage product questions, catalog conversations, payment links, and order follow-up directly within WhatsApp.
- AI-Assisted Replies: Utilize AI to answer common questions, qualify leads, and support agents without losing human control.
- API and Workflow Automation: Connect with external systems like CRM, ecommerce platforms, sheets, payment systems, and lead ads for custom operations.
AutoChat supports various India-specific use cases, such as education and coaching for capturing course enquiries and student qualification, real estate for organizing property leads, D2C and ecommerce for handling product questions and order updates, and agencies for managing campaign replies and client enquiries.