Overview

AutoChat is a specialized WhatsApp automation platform designed to help Indian businesses streamline their customer interactions, lead management, and support operations. It provides a unified workspace that connects customer messages, automated flows, team ownership, and subsequent actions, moving beyond fragmented WhatsApp replies.

Core Functionality

The platform focuses on the daily commercial realities of Indian businesses, including WhatsApp-heavy leads, fast follow-up expectations, shared team ownership, and multilingual support. Key features include a team inbox and CRM for assigning chats, adding notes, and maintaining customer history. It supports coexistence-first automation, allowing businesses to integrate automation while preserving existing chats, contacts, and WhatsApp call continuity.

Key Features and Use Cases

  • Team Inbox and CRM: Assign chats, add notes, and manage customer history in one place, facilitating seamless bot-to-human handoffs.
  • Broadcasts and Templates: Prepare and send approved message campaigns to segmented contacts, routing replies to the appropriate team members.
  • WhatsApp Commerce: Manage product questions, catalog conversations, payment links, and order follow-up directly within WhatsApp.
  • AI-Assisted Replies: Utilize AI to answer common questions, qualify leads, and support agents without losing human control.
  • API and Workflow Automation: Connect with external systems like CRM, ecommerce platforms, sheets, payment systems, and lead ads for custom operations.

AutoChat supports various India-specific use cases, such as education and coaching for capturing course enquiries and student qualification, real estate for organizing property leads, D2C and ecommerce for handling product questions and order updates, and agencies for managing campaign replies and client enquiries.

Key features

  • WhatsApp Business API onboarding
  • Shared team inbox and CRM
  • Lead qualification and follow-up workflows
  • WhatsApp commerce integration
  • AI-assisted replies and human handoff
  • Broadcasts and template messaging
  • API and workflow automation
  • Multilingual support (Hindi/Malayalam)

Who uses it

Indian SMEs, D2C brands, education teams, agencies, and service businesses that rely heavily on WhatsApp for customer interactions.

Pros

  • Specifically designed for Indian businesses with INR pricing and local language support.
  • Integrates WhatsApp automation with a shared team inbox, CRM, and human handoff.
  • Supports various use cases including education, real estate, D2C, and agencies.
  • Offers AI-assisted replies and workflow automation via API integrations.
  • Credibility as a Meta WhatsApp Business partner.

Cons

  • Pricing details are not transparently displayed on the website.
  • Primarily focused on the Indian market, which might limit its appeal for international businesses.
  • Requires a demo or account creation to fully understand onboarding and plan specifics.

Our take

AutoChat offers a specialized WhatsApp automation solution tailored for the Indian market, enabling businesses to streamline customer communication, manage leads, and enhance support operations. Its focus on local needs and integration with the WhatsApp Business API makes it a practical tool for teams operating in India.

Pricing plans

Startup Plan

$50/mo

  • AI Chatbot Builder for FAQs, leads and support
  • WhatsApp Business API channel only
  • WhatsApp Flows, media, buttons, lists and catalog messages
  • API, webhook automation and Google Sheets readiness
  • Payment gateways and Appointment booking handoff
  • ChatGPT/OpenAI add-ons with approved business data
  • Up to 5 agents, 50,000 contacts and up to 20,000 AutoChat-handled conversations/month
  • Email support

Growth Plan

$99/mo

  • Everything in Startup Plan
  • Team Inbox for assignment, tags and bot override
  • Bulk Broadcasts with reply handling
  • Meta template builder, Custom contact fields and segmentation
  • Click-to-WhatsApp lead routing and stronger campaign follow-up
  • Up to 20 agents, 100,000 contacts, 20 chatbot flows and up to 50,000 AutoChat-handled conversations/month
  • Priority support

Premium Plan

$250/mo

  • Everything in Growth Plan
  • WhatsApp Commerce with Shopify/WooCommerce/Ecwid or custom store workflows
  • Multi-phone-number inbox for brands, branches or teams
  • WhatsApp Business API and supported WhatsApp modules
  • Co-exist with WhatsApp Business App where Meta supports it
  • WhatsApp Calling, AI Call Agent and multilingual support planning
  • Up to 100 agents, 500,000 contacts, 100 chatbot flows and up to 100,000 AutoChat-handled conversations/month
  • Dedicated onboarding support

Pricing details are provided for reference and may differ from the vendor's current plans.

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