Team
$15/seat/month
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
Overview
The SmartSuite platform serves as a comprehensive Work Operating System (Work OS) designed to standardize and connect diverse workflows across an organization. It aims to reduce tool sprawl and improve visibility by integrating data, teams, and systems within a governed environment. The platform supports four core solution areas:
GRC & Resilience
- Standardizes risk, compliance, audit, and resilience workflows.
- Includes features for AI governance, audit management, compliance management, cyber & IT risk tracking, enterprise risk management, ESG management, operational resilience, privacy management, SOX management, and third-party risk management.
IT Service Delivery
- Delivers IT services on a connected platform.
- Encompasses enterprise service desk (ESM), IT service management (ITSM), IT asset management (ITAM), and IT operations management (ITOM).
Project & Portfolio Management
- Connects project execution to portfolio strategy.
- Offers capabilities for portfolio & financial management, project & program execution, and strategy & planning (goals, OKRs).
Business Operations
- Manages various business workflows on a unified platform.
- Supports finance, higher education, people (HR), legal, marketing, procurement, product, real estate, revenue, and sales operations.
The platform's underlying architecture provides structured data models, workflow orchestration, no-code automation, embedded AI, secure collaboration, enterprise reporting, integrations, and robust security and governance features. It is built to be scalable for startups to global enterprises and supports deployment on secure U.S. and EU data centers.
Key features
- Connected GRC platform
- AI-powered workflow automation
- No-code customization
- Real-time enterprise reporting
- Structured data architecture
- Integrations with existing systems
- Role-based access and governance
- Multi-language support
Who uses it
Startups, mid-sized teams, and global enterprises across various departments including GRC, IT, project management, finance, HR, legal, marketing, sales, and product management.
Pros
- Consolidates multiple business functions (GRC, IT, projects, operations) into a single platform.
- Allows extensive customization of workflows, forms, and dashboards without requiring coding knowledge.
- Accelerates deployment with ready-to-use Solution Suites and guided onboarding services.
- Offers a lower total subscription cost compared to similar enterprise solutions.
- Complies with SOC 2 Type II, ISO 27001, GDPR, and HIPAA for regulated environments.
- Supports global teams with localization in 15 languages.
Cons
- A permanent free tier is not available, only a free trial for evaluation.
- Specific pricing plans and costs are not transparently listed on the website.
- Maximizing the platform's value requires significant organizational adoption across multiple departments.
- The comprehensive nature of the platform might present a learning curve for new users.
Our take
SmartSuite provides a unified platform for managing diverse enterprise operations, offering a centralized system for data, automation, and reporting. Its no-code customization and AI capabilities aim to streamline complex workflows and reduce reliance on disparate tools.
Pricing plans
Professional
$32/seat/month
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
Enterprise
Custom Pricing
- SmartSuite AI
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DLP)
- European Data Residency
- Premium Support
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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