Kelma allows users to create an AI chatbot by feeding it website content, PDFs, links, and pasted text. The platform automatically crawls the provided website address, organizes knowledge by page and section, and allows for re-syncing sources when content changes.
Customization and Functionality
Users can customize the chatbot's name, colors, avatar, and personality, ensuring it aligns with their brand. The widget is designed to be feather-light and private, loading asynchronously and only when clicked, minimizing impact on page load times.
The chatbot is designed to stick to factual information from its training data, preventing it from inventing prices or policies. It can capture leads through integrated contact forms, provide conversation transcripts, and book meetings via Cal.com or Calendly integrations. Team members can step in to take over conversations live from the inbox, with alerts for new leads or handoffs.
Use Cases
Kelma is suitable for various industries, including hotels, restaurants, clinics, e-commerce stores, and real estate agencies, helping them manage customer inquiries 24/7 and convert after-hours traffic into leads.