Overview
Core Functionality
Auralis integrates directly with existing CRMs, helpdesks, and ERP systems like ECI e-automate, Zendesk, and Salesforce. This allows it to access and utilize an organization's specific data and workflows. The system features several key components:
- Autopilot: Manages requests end-to-end, closing them autonomously or escalating with full context.
- Auralis Assist: Supports human agents with relevant context and drafted responses for faster resolution.
- Auralis Analytics: Provides performance reports and dashboards derived from an organization's support data.
- Answer: Handles incoming calls 24/7, resolving routine inquiries and routing complex issues.
- Knowledge Center: Centralizes answers, ensuring consistent information across all support channels.
The platform supports diverse use cases, including customer support for order status and contract questions, ITSM for password resets, ERP support for billing inquiries, and field support for technicians needing on-site guidance.
Key features
- Advanced and customisable AI agents
- Auto-resolves up to 75% of queries
- 24/7 service across chat, voice, email, ticket
- Integrates with 500+ CRMs, helpdesks, ERPs
- Trained on specific organizational data and workflows
- Provides real-time analytics and dashboards
- Offers a centralized Knowledge Center
- Supports on-premise, private, or hosted cloud deployment
Who uses it
Built for business, retail and office technology dealers, as well as companies and government agencies that require robust customer and IT support.
Pros
- Automates up to 75% of support queries, reducing human workload.
- Provides 24/7 customer service across multiple channels.
- Increases team productivity by up to 5.3x and lowers cost per ticket by 75%.
- Integrates with over 500 existing business tools and ERPs.
- Offers flexible deployment options including on-premise.
Cons
- No permanent free tier is explicitly offered beyond the 30-day pilot.
- Primarily targets specific industries like retail technology and office equipment dealers, potentially limiting broader appeal.
- Requires integration with existing systems, which may involve initial setup effort.
Our take
Auralis effectively automates routine support tasks, freeing human agents to focus on complex issues. Its deep integration capabilities and 24/7 availability make it a practical solution for organizations aiming to enhance their service desk efficiency.
Comments
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