Prevent
0.5 EUR per Lookup, From 25.00 EUR per Deflection
- Pay per transaction lookup and successful early-stage dispute deflection
Merchanto
Overview
Merchanto serves as a trusted intermediary between card issuers and acquirers, delivering proactive chargeback and fraud notification services to merchants. When a customer disputes a payment, Merchanto receives an alert, allowing the merchant to provide an outcome and avoid a full chargeback. This system helps businesses maintain stable relationships with Payment Service Providers (PSPs) and acquirers, reducing the risk of account blocks or frozen funds.
Complete Prevention Stack
The platform offers a complete prevention stack, including Visa RDR, CDRN, Order Insight (CE 3.0), and Mastercard Alerts. It integrates with major payment providers like Stripe, PayPal, and Shopify, offering both no-code integration and an API for customized workflows. Merchants can automate dispute handling, manage refunds, and improve their dispute win rates. The system also provides monitoring to keep fraud and dispute ratios under control, helping businesses avoid monitoring programs and potential penalties.
Key features
- Automated chargeback and fraud management
- Proactive dispute prevention (Visa RDR, CDRN, Order Insight, Mastercard Alerts)
- Easy no-code integration with major PSPs (Stripe, PayPal, Shopify)
- API integration for custom workflows
- Automated dispute resolution and refund management
- Merchant account security and monitoring
- Dispute win rate boosting and revenue recovery
Who uses it
Businesses seeking to protect their merchant accounts from chargebacks and fraud, including e-commerce stores and those using major payment providers like Stripe, PayPal, and Shopify.
Pros
- Automated prevention of chargebacks and fraud
- Compatibility with all major payment providers (Visa, Mastercard, Stripe, PayPal, Shopify)
- Official Visa and Mastercard partners
- Global coverage and full card brand support
- Easy no-code integration and API for customization
- Under 24-hour support
Cons
- Pricing is not transparent and requires direct contact
- No free trial or freemium option publicly advertised
- Requires integration with existing payment systems
Our take
Merchanto provides a comprehensive solution for businesses to manage and prevent payment disputes and fraud, offering automated processes and integrations to safeguard merchant accounts. Its focus on proactive alerts and recovery tools aims to reduce financial losses and maintain payment processor compliance.
Pricing plans
Resolve
From 25.00 EUR per Alert/Resolution
- Resolve disputes and avoid chargebacks with Visa RDR/CDRN and Mastercard Alerts
Inform
Free
- Monitor your fraud and chargeback rates proactively
Recover
Custom price
- Chargeback management and representment support to help build evidence and win more disputes.
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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