Free
$0/mo
- Free forever for one person: the full helpdesk, mobile app, email and live chat tickets, and AI replies.
- 1 user
- helpdesk + app
- no credit card
Overview
Solvea provides a unified communication platform designed for small businesses, integrating a business phone system with an AI receptionist and a shared customer inbox. The system operates through a mobile app for business calls and a PC desk application for managing customer conversations.
How it Works
The AI receptionist is capable of answering missed calls 24/7, capturing customer intent, and identifying next steps, which are then summarized and transcribed. This ensures that every customer interaction, whether a call, SMS, email, chat, or WhatsApp message, is logged and accessible in one central location.
Key Capabilities
- **AI Agent Builder:** Allows users to customize how the AI interacts with callers and maintains a knowledge base for accurate responses.
- **Live Call Translation:** Supports over 70 languages, enabling businesses to communicate with a diverse customer base.
- **Business Memory:** Transforms calls into business memory by logging all interactions, providing summaries, transcripts, and reminders for follow-up, enhancing team collaboration and customer context.
Key features
- AI Receptionist for 24/7 call answering
- Unified inbox for voice, SMS, email, chat, WhatsApp
- Mobile app for business calls, PC desk for inbox management
- Call summaries, transcripts, and next step capture
- Live translation for customer calls in 70+ languages
- Customizable AI Agent Builder
- Contact management with customer history
- Free business number included
Who uses it
Small business owners, solo service providers, and teams in industries such as dental practices, medical clinics, HVAC, law firms, property management, and import/export businesses.
Pros
- Centralizes all customer communications (calls, SMS, email, chat, WhatsApp) into one inbox
- AI receptionist provides 24/7 call answering and captures next steps for follow-up
- Offers live translation for multilingual customer support in over 70 languages
- Provides call summaries and transcripts for easy review and team collaboration
- Includes a permanent free tier for a single user with full helpdesk features
Cons
- Advanced features like custom integrations and SSO are limited to the Enterprise plan
- The free tier is restricted to a single user, requiring payment for team expansion
- No explicit mention of a dedicated desktop application beyond the web-based PC Desk interface
- Requires initial setup and customization of the AI agent for optimal performance
Our take
Solvea offers a practical solution for small businesses to centralize customer communications and automate initial call handling. Its integrated AI and shared inbox features streamline follow-up processes and improve customer service efficiency.
Pricing plans
Pro
$19.90/seat/mo
- Add teammates, plus a team business number, AI answering 24/7, calls, SMS, and live translation.
- 1 team number included
- 500 credits per seat/mo
Enterprise
Custom
- For larger teams: custom seats and numbers, SLA, dedicated success, custom integrations, SSO.
- Custom seats
- custom numbers
- SLA
Pricing details are provided for reference and may differ from the vendor's current plans.
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