Resolve

Resolve by retape.ai is an AI-native Customer Relationship Management (CRM) system specifically designed for debt settlement operations. It unifies various stages of the debt settlement lifecycle, including sales, client servicing, negotiation, and management visibility, into a single platform. The core functionality revolves around six specialized AI workers that automate repetitive workflows from end-to-end, allowing human teams to focus on judgment calls rather than data entry.

How Resolve's AI Workers Function:

• Maya (AI Voice Intake): Handles after-hours calls, overflow, and missed-call recovery using a voice agent trained for debt relief intake.
• Aria (Guided Self-Enrollment): Provides a chatbot-assisted flow with automated follow-ups to guide leads through the self-enrollment process.
• Penny (Client Communications): Manages outreach campaigns for NSF recovery, additional funds, and settlement authorization, and acts as a first line of response for common client questions and status updates.
• Scout (Settlement Automation): Automates bulk settlement processes from scrub-to-settlement, continuously evaluating non-scrub accounts for funds availability and settlement-readiness. It also handles POA automation.
• Sage (AI Data Assistant): Allows users to query CRM data in plain English, generating reports without requiring SQL or manual data pulls.
• Pulse (Churn Detection): Identifies clients at risk of churn and suggests recommended next actions to retain them.

The platform also includes features like AI call scoring for compliance and performance, a common inbox for managing client conversations across channels, and live operations dashboards for real-time KPI visibility. Resolve emphasizes a smooth migration process, aiming for operators to be live within weeks.