Starter
$15 user/month
- Unlimited policies
- Policy Engine
- 5,000 PixieBrix database records
- Basic support
Overview
PixieBrix is a platform designed for customer care operations teams to monitor and manage agent activity within web browsers. It deploys as a lightweight browser extension, allowing operations teams to gain granular visibility into every agent action across various web applications without requiring heavy endpoint installations.
The platform addresses critical issues in contact centers such as revenue leakage, account abuse, and data loss. It enables teams to set up custom policies and rules that can monitor, warn, or block specific agent actions in real time. This includes tracking refunds, discounts, copy/paste activities, and record edits, providing insights beyond typical screen recordings or system logs.
PixieBrix facilitates the enforcement of compliance and security policies by intervening before problems escalate. Use cases include preventing shipping fraud, loyalty point fraud, and payment card masking. It also helps in investigating and auditing agent activities, offering detailed audit logs and anomaly detection capabilities to identify irregular patterns. The tool integrates with over 100 applications, allowing for customization and scalable deployment of automation tasks.
Key features
- Real-time agent activity monitoring
- Granular policy engine for monitoring, warning, and blocking actions
- Lightweight browser extension deployment
- Cross-tab logic for transaction matching
- Revenue protection features (refund/discount integrity, shipping fraud)
- Account abuse prevention (transaction match, data exfiltration)
- Comprehensive audit logs and anomaly detection
- Integration with 100+ applications
Who uses it
Customer care operations teams, including those in e-commerce, financial services, healthcare, and public sector.
Pros
- Provides real-time, granular visibility into agent actions within the browser.
- Enables proactive intervention to prevent fraud, abuse, and data loss.
- Deploys quickly as a lightweight browser extension without heavy IT installation.
- Offers customizable policy controls for various workflows and applications.
- Integrates with over 100 existing web applications.
Cons
- Pricing details are not transparent and require direct contact.
- Primarily focused on contact center operations, which may limit broader applicability.
- Requires browser extension deployment, which might have IT policy considerations in some environments.
- The platform's full capabilities might require a learning curve for complex policy configuration.
Our take
PixieBrix offers a practical solution for enhancing security and compliance in contact centers by providing unprecedented visibility and control over agent activities. Its browser-based deployment makes it accessible for rapid implementation in diverse operational environments.
Pricing plans
Business
$30 user/month
- Features
- Everything in Starter plus...
- Low-Code and AI Policy Development
- Cross-tab logic
- Audio integration
- SIEM integration
- Dedicated support
Enterprise
Custom
- Features
- Everything in Business plus...
- Custom usage configurations
- Okta, AD or other SAML 2.0 SSO
- Professional services & customizations
- Enterprise support SLA
Pricing details are provided for reference and may differ from the vendor's current plans.
Website Analytics
Traffic and engagement estimates for PixieBrix. Updated Jul 27, 2026.
Monthly visits
85.1K
Estimated monthly website traffic
Growth
-4K
Month-over-month change
Growth rate
-4.4%
Relative monthly change
Bounce rate
40.0%
Estimated bounce rate
Visit history
Engagement
- Avg visit duration
- 17m 51s
- Pages per visit
- 1.8
Traffic sources
- Search Paid47.3%
- Search Organic25.1%
- Referrals15.0%
- Direct9.4%
- Display Ads2.1%
- Social Organic1.1%
Top countries
- United States of America7.9%
- Ghana4.8%
- India4.0%
- Nigeria3.9%
- Viet Nam3.0%
Figures are third-party estimates and may differ from actual site analytics.
Comments
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