Free
$0
- 30 Jams
- 5 Recording Links
- Recordings up to 5 minutes
- Connect Jira, Linear and more
- Debug Jams via MCP
- Webhooks
Overview
Jam is a specialized screen recording tool designed to streamline the process of capturing and reporting software bugs, user feedback, and new ideas. It integrates comprehensive technical context directly into each recording, including console logs, network requests, device details, and user events. This eliminates the need for manual data collection, providing developers and AI agents with all necessary information to diagnose and resolve issues efficiently.
How Jam Works
Users can capture issues through a browser extension, a dedicated Mac application, or an iOS app, ensuring flexibility across different environments. For external stakeholders or customers, Jam offers a unique "Recording Link" feature, allowing them to record and submit issues without needing to install any software. Each recorded "Jam" can be automatically summarized by Jam AI, which suggests a title, summary, and reproduction steps, further accelerating the triage process.
Key Use Cases
- Bug Reporting: Developers and QA teams can quickly record bugs with full technical context, reducing back-and-forth communication.
- Customer Feedback: Customer support teams can provide links for users to demonstrate issues, capturing exactly what customers see.
- Agent Integration: Jam provides tools like Jam MCP and Jam CLI, enabling AI coding agents to read context from recordings and even create Jams to document their work, facilitating automated investigation and fixes.
- Product Quality Improvement: By centralizing detailed feedback, teams can identify patterns, address recurring problems, and enhance overall product reliability.
The platform also integrates with popular tools such as Linear, Jira, and Slack for seamless workflow integration, allowing teams to route Jams directly into their existing project management and communication channels. An SDK is available for developers to customize the context captured from their products, and an auto-blur feature protects sensitive information during customer recordings.
Key features
- Screen recording with technical context (logs, network, device)
- Automatic AI summary for bug reports and repro steps
- Integrations with project management tools (Jira, Linear, Slack)
- Browser extension, iOS, and Mac desktop applications
- Customer recording links without downloads or installations
- Developer SDK for custom context capture
- AI agent integration for automated issue investigation
- Automatic sensitive information blurring
Who uses it
Software teams, including developers, QA engineers, product managers, and customer support teams, as well as AI agents.
Pros
- Automatically captures comprehensive technical context (logs, network, device) with recordings.
- Provides AI-powered summaries and suggested reproduction steps for efficient bug triage.
- Integrates seamlessly with popular project management and communication tools like Jira and Slack.
- Offers multiple capture methods including browser extension, desktop app, and iOS app.
- Enables external users and customers to record issues easily via shareable links without installation.
Cons
- No explicit free tier or pricing details are provided on the landing page.
- Primarily focused on software development and bug reporting, which might be overly specialized for general feedback.
- Requires integration setup for full technical context capture from customer environments.
Our take
Jam streamlines the bug reporting and feedback process for software teams by combining screen recordings with essential technical data. Its multi-platform support and AI features aim to reduce communication overhead and accelerate issue resolution.
Pricing plans
Team
$14/mo
- Unlimited Jams
- 150 Recording Links
- Recordings up to 15 minutes
- 200 AI summaries
- Access controls
- Backend logging
Enterprise
Custom
- Unlimited Recording Links
- SAML/SSO login
- Audit logs
- Workspace analytics
- Automatic data deletion
- Priority support
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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