Free
€0/mo
- 1 seat and 1 project
- Live chat
- In-app bug reporting
- In-app surveys
- 50 tickets a month, 14-day history
- 100 emails a month
Overview
Gleap offers an AI-native customer support platform specifically designed for software teams, integrating various AI agents to manage the entire customer feedback and bug resolution lifecycle.
How Gleap Works
The platform features a suite of AI agents, each with a specialized role:
- Kai Support: Acts as the first line of defense, answering routine customer inquiries and providing initial support.
- Kai Resolve: Investigates complex tickets and bug reports by analyzing logs, click trails, and code. It then prepares detailed coding tasks for confirmed issues.
- Kai Code: Transforms approved coding tasks or feature requests into actual code changes, generating checks and opening pull requests for engineering teams to review.
- Kai PM: Assists product managers by recommending priorities for feature requests, comparing them against customer demand, potential revenue, and defined goals.
This integrated workflow allows teams to move from a customer bug report to a code fix efficiently. Engineers review and merge the AI-generated pull requests, and customers are automatically kept informed about the status of their issues, ensuring a connected conversation from initial report to resolution.
Key features
- AI-native customer support
- Shared inbox for tickets
- In-app bug reporting with session replay
- Customer feedback and public roadmap
- AI agents (Kai Support, Resolve, Code, PM)
- Automated customer follow-ups
- Multichannel support
- Integrations with dev and business tools
Who uses it
Software teams, including support, product, and engineering departments, as well as startups and global businesses.
Pros
- Automates the entire support-to-fix workflow using specialized AI agents.
- Integrates customer feedback, bug reporting, and code generation in one platform.
- Offers a free tier for individuals and scales to enterprise needs.
- Provides in-app bug reporting with session replay and logs for detailed investigations.
- Ensures compliance with SOC 2 Type II and GDPR, with data residency options.
Cons
- AI agent resolutions (Kai Support) incur additional per-resolution costs on paid plans.
- Advanced features like LLM model choice and custom roles are restricted to higher-tier plans.
- Requires integration with existing development tools for full workflow automation.
- The comprehensive system may have a learning curve for new teams.
Our take
Gleap provides a comprehensive AI-powered solution for managing customer support and development workflows, aiming to reduce response times and streamline bug resolution for software companies. Its modular AI agents handle tasks from initial customer interaction to code fix generation, enhancing team collaboration.
Pricing plans
Team
€149/mo
- Everything in Free
- Unlimited seats and projects
- Every channel, every integration
- Help center, roadmap and replays
- Surveys, newsletters and tours
- Custom agents
- Full AI agent team
Pro
€299/mo
- €500 AI credit a year included
- Everything in Team
- Kai Voice
- LLM model choice
- Advanced reports
- Custom roles and permissions
- SLA policies
- SOC 2 report
- Higher limits
- Priority support
Enterprise
€999/mo
- Everything in Pro
- Single sign-on
- Invoice billing
- Bring your own model
- Dedicated success manager
- Custom SLA
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
Similar tools
5.1K/mo·+753 (+17.2%)·35.1%
Ayfie is an AI platform that provides a context layer, connecting company data to AI assistants and agents for trusted, verifiable answers.
askSara is an AI-powered platform designed to streamline equipment service jobs, enabling faster repairs and automated back-office functions.
Thunderbit is an agentic web scraper that extracts data from any website into spreadsheets with one click, designed for non-technical teams.
38K/mo·+11.9K (+45.5%)·37.3%
Lightrun is an AI SRE platform that provides live runtime context to AI agents, enabling them to validate code and resolve production issues.
Kuse is an AI workspace that automates recurring daily tasks and generates various content types, including documents, spreadsheets, and presentations.
Tavus creates Personified Application Layers (PALs) that enable human-like AI to see, hear, and respond face-to-face in real-time.
Simbian is a self-improving AI SecOps platform that deploys AI agents for automated cybersecurity defense, including SOC, threat hunting, and pentesting.
Side Copilot functions as an AI agent within your browser's side panel, streamlining web research, organization, and automation tasks.
SureThing provides AI agents that automate business workflows, from social media management and content creation to website audits and lead generation, operating 24/7.
LangSearch provides a free Web Search API designed for AI agents to access relevant web sources and full webpage text for enhanced reasoning.
MuleRun is an always-on AI agent that automates end-to-end workflows, operating on a dedicated computer to complete tasks proactively.