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Cardina Cobrowse
Cardina Cobrowse
Overview
How Cardina Cobrowse Works
Cardina Cobrowse allows customer service agents to see, draw on, and co-browse a customer's screen instantly, without requiring any downloads or meeting links. Agents can highlight areas, share their own screen to demonstrate workflows, and with customer permission, take control to scroll, click, and type directly on the customer's behalf. This functionality helps resolve issues faster by eliminating the need for lengthy explanations or screenshots.
Key Use Cases and Security
The platform supports reviewing and replaying past sessions, which aids agent training and quality assurance. Sensitive data, such as passwords and specific fields, can be automatically masked to ensure privacy and compliance with regulations like SOC 2 Type II, GDPR, CCPA, and HIPAA. Cardina integrates with existing tools and works across all devices and web technologies, providing a comprehensive view of the customer's digital experience. It is designed to boost first-contact resolutions and decrease abandonment rates by providing immediate, visual assistance.
Key features
- Visually guide customers with screen sharing
- Draw on customer's screen to highlight actions
- Take control of customer's screen with permission
- Record and replay past sessions
- Mask sensitive data automatically
- Integrates with existing tools
- Compliant with global data protection frameworks
- Works across all devices and web technologies
Who uses it
Customer experience (CX) teams, sales representatives, and customer support agents looking to improve resolution times and customer satisfaction.
Pros
- Resolves customer issues significantly faster
- Boosts first-contact resolution rates
- Enhances customer satisfaction (CSAT/NPS)
- Ensures data privacy and compliance with major regulations
- Easy setup and integration with existing tools
Cons
- Specific pricing tiers and features are not transparently listed on the main page.
- No explicit mention of a dedicated mobile application for agents or customers.
- Requires customer permission for full screen control, which might add a slight delay.
- The provided text does not detail public API access for custom integrations.
Our take
Cardina Cobrowse offers a robust solution for customer support by enabling real-time visual guidance and screen control, streamlining issue resolution. Its strong focus on data privacy and compliance makes it suitable for businesses handling sensitive customer information.
Pricing plans
Pro
$69/seat/month
- Live customer screen viewing
- co-browsing
- drawing and highlighting
- remote scrolling, clicking and typing with customer permission
- session recording and replay.
Enterprise
Custom pricing
- Tailored solutions and support
- minimum 6 months
- minimum 20 seats.
Pricing details are provided for reference and may differ from the vendor's current plans.
Comments
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